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Privacy Policy

Last Updated January 2023

1. INTRODUCTION

1.1. PURPOSE OF POLICY

Greenwatts Power (“us” or “we”) is committed to respecting the privacy rights of its customers, visitors, and other users of the Greenwatts Power Website (the “Site”). We created this Website Privacy Policy (this “Policy”) to give you confidence as you visit and use the Site and demonstrate our commitment to fair information practices. This Policy only applies to this Site and not to any other websites you access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.

Please read this Policy carefully before using any of our services. By using any such services, you acknowledge that you have read and understood this Policy and consent to have your personal information used in the ways below. If you do not want to be bound by the terms of this Policy, simply exit this page without accessing or using our Site or any of our services.

1.2. CHILDREN POLICY

This Website is not designed or intended for use by children under 16 years old and we do not seek to collect personal information about such children through our Website. We do not knowingly collect personal information from anyone under the age of 16.  If you believe we have collected personal information about a child under 16 years old, please contact us using the email or mailing addresses provided below so that we may delete the information.

2. INFORMATION COLLECTION PRACTICES

2.1. WHAT  INFORMATION DOES GREENWATTS POWER COLLECT?

We may collect the following types of Personal Data:

Types of Information You Provide to Us:

  • Name, alias, physical address, email address, postal address, telephone/mobile phone numbers, communication preferences, unique personal or online identifier, account name;
  • The location of the property or photographic map of a property;
  • Your username and password, and possibly personal information about why you are contacting us when you become a Registered User/Buyer;
  • Your property’s energy systems, the quantities of fuels consumed annually, the amount of electricity you use, the physical attributes of your property, including building type;
  • Identifying the number of your utility accounts or other identifying numbers that may be associated with your accounts, including account numbers, meter numbers, and copies of your utility bills;
  • Information that you authorize third parties to release to us;
  • National Identification information from our Third-Party Vendors to verify identity;

If you submit any Personal Data to us relating to other people, you represent that you have the authority to do so and permit us to use the information by this Privacy Policy. By submitting Personal Data, you grant Greenwatts Power the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the Site.

Types of Information We Collect Through Technology: 

When you use our Site, we use technology (such as Google Analytics) to gather information on how visitors are using the Site and Services. Specifically, we use technology to gather information about the following:

  • IP addresses
  • Device
  • Internet connection
  • Browser version
  • Time zone
  • Operating system and platform
  • Referring/exit pages
  • Account access date/time stamp
  • Cookie data previously stored on your device

An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers (including mobile devices and tablets) and servers to recognize and communicate with one another. We collect IP address information so that we can properly manage our system and gather information about how our Site is being used. This includes the device type and browser you are using, location data, the pages you are viewing and your interactions on the page. Your IP address may be associated with records containing Personal Data. We collect details of visits to our Site, including the volume of traffic received, logs and the resources that you have accessed. Check our cookie policy.

Types of Information We Collect from Third Parties: 

Our Business Partners may submit publicly available information about you and demographic information, from third-party sources to better understand your home’s suitability for energy products, and for research to improve our Services.

2.2. HOW WE COLLECT YOUR DATA

We may collect your Data through different means when you:

  • Decide to interact with us, either by providing us with your information through the request form page, contact us page, login page or checkout page on the Site; by email; regular mail; or telephone (including mobile phone);
  • Visit our Site, through automated data tracking technology;
  • Become a Registered User or an authorized user or set up an account and provide us with information directly; and/or
  • Authorize third parties to provide us with Personal Data.

It is up to you whether you want to provide us with information or authorize third parties to provide us with information. When we ask you to provide information, you can decline and still visit the Site to learn more about us and what we do. However, if you choose not to provide information to us, we may be unable to provide you with our Services. This Privacy Policy does not apply to any third-party sites that may link to or be accessible from the Sites.

3. HOW AND WHY WE USE YOUR INFORMATION

We use the information we collect to provide you with reliable, high-quality products and services. We typically use the personal information we collect for the purposes for which it was provided, such as to communicate with you, respond to inquiries, offer products or services (through newsletters, articles, alerts and announcements), ensure proper billing, process payments, provide service to customers (conducting research, surveys, and similar inquiries to help us understand Registered User or authorized user needs), and consider employment applications.  We may also use the information we collect to personalize your experience, improve the products and services we offer, analyze your interactions with us and our Site, or for archival and backup purposes.

4. HOW WE SHARE AND DISCLOSE INFORMATION

We share information with others when it is necessary to provide you with Geenwatts Power or when you direct us to share your information, such as lenders or third-party system owners.  We also will share your information with others when required to do so by law or respond to legal processes, or protect our property or rights or the safety of our employees, our customers, or other individuals. 

We may also share information with our affiliates for their marketing activities unless you direct us not to do so. The information may also be shared with third parties (e.g. Google Analytics) who can assist us in analyzing and understanding the information and help us to better provide products and services.

With our third-party service providers, we may also use cookies to advertise to you on third-party websites based on your past visits to our Website. These providers include Google Ads, Twitter, Facebook, and LinkedIn.

5. HOW WE PROTECT YOUR INFORMATION

We will take reasonable steps to protect the personally identifiable information that you transmit to us and to protect such information from loss, misuse, and unauthorized access or disclosure.  We use reasonable security, including technical, physical and administrative controls, to secure the personal information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose such information.

You can help protect the privacy of your information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of the information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks.

6. HOW LONG DO WE RETAIN YOUR INFORMATION

We will retain your Data for the period necessary to fulfil the purposes outlined in this Privacy Policy and to provide you with the Services, and for as long as your account is active or as needed to provide you Services. We will also retain your information to comply with our legal obligations, conduct audits, resolve disputes, and enforce our agreements.

7. WITHDRAWAL OF YOUR CONSENT

7.1. PERSONAL DATA

Where you have provided consent to process personal information, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You may do this by contacting us as outlined in the “How to Contact Us” section below.

We endeavour to respond to a verifiable consumer request within thirty (30) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12 months preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

7.2. EMAIL MARKETING

We may periodically send you relevant marketing alerts and newsletters by e-mail, in addition to our transactional e-mails that we may send to customers. To help improve our Marketing Activities, our email service provider provides us with reporting that includes data based on when you open an e-mail or click on a link included in one of these emails. Instructions on how to unsubscribe from these marketing alerts and newsletters are included in each marketing e-mail.

We may offer benefits to our customers who make referrals for our services. When we do this, we receive Personal Information about new customers directly from those interested in our services, and not from our existing customers.

7.3. TEXT MESSAGE

If you opted-in to receive informational text messages from us, we may periodically send you texts relating to services you have requested, such as product information and appointment reminders. If you opted-in to receive promotional text messages from us, we may periodically send you texts relating to products or services we think may be of interest to you. Instructions on how to opt out of text messaging are included in our opt-in confirmation text and every Promotional text we send.

8. WHAT HAPPENS WHEN WE UPDATE THIS POLICY

The needs of our customers and the business may change from time to time and, when that happens, Greenwatts Power may need to modify this Privacy Policy. Therefore, we encourage visitors to frequently check this page for any changes to its Privacy Policy as any changes will be posted on this website.

HOW TO CONTACT US

If you have any questions about this Privacy Policy, information gathered by us, or the operation of the Website, please contact us at info@greenwattspower.com