Returns & Refunds Policy
Last Updated January 2023
At Greenwatts Power, we are committed to customer satisfaction and ensuring a positive experience with our solar energy products and services. We understand that circumstances may arise where a return or refund is necessary, and we aim to provide a transparent and fair Returns and Refund Policy. We appreciate your trust in our products and services and look forward to assisting you with your solar energy needs. Please read the following guidelines and procedures for returns and refunds:
Return Eligibility:
To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when it was received. Returns are typically accepted within 30 days from the date of purchase. Beyond this period, we may not be able to process your return. Customized or special-order products may not be eligible for return unless they are found to be defective or not as described.
Return Process:
To initiate a return, please contact our customer service team through [contact information] within the specified return period. Provide your order details, the reason for the return, and any relevant supporting information. Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a traceable shipping method and insuring the package, as we cannot be held responsible for returns that are lost or damaged during transit.
Inspection and Refund:
Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the returned product is approved, we will process the refund in the original form of payment or offer an exchange, depending on your preference. Refunds may take 10 business days to be processed and reflected in your account, depending on your payment provider.
Non-Refundable Items:
Certain items may be non-refundable, including but not limited to installation services, labour costs, and any fees associated with customizations or permits.
Warranty Claims:
If you believe your product is defective or covered under warranty, please refer to our Warranty Policy for detailed instructions on how to initiate a warranty claim.
Cancellation Policy:
If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. We will make every effort to accommodate your request. However, once the order has been shipped, it cannot be cancelled, and you may need to follow our returns process outlined above.
Damaged or Defective Products:
If you receive a damaged or defective product, please notify us immediately upon receipt. Provide us with detailed information and supporting evidence, such as photographs or videos, so that we can assess the issue promptly. Our customer service team will guide you through the necessary steps to resolve the situation, which may include replacement, repair, or refund, depending on the nature of the problem.
Refund Exceptions:
In some cases, a refund may not be possible or may be subject to certain conditions. This includes products that have been tampered with, modified, or used improperly, resulting in damage or malfunction. Refunds may not include any shipping or handling fees paid at the time of purchase unless the return is due to our error or a defective product.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items:
Only regular-priced items may be refunded. Sale items cannot be refunded.
Communication and Updates:
We will keep you informed throughout the returns and refund process. You will receive notifications via email or phone regarding the status of your return, inspection results, and refund processing. If there are any delays or additional information required, our customer service team will promptly communicate with you to ensure a smooth resolution.
Fair Usage:
Our Returns and Refund Policy is designed to provide a fair and reasonable process for resolving issues. We reserve the right to refuse returns or refunds if we determine that the policy is being abused or taken advantage of. We encourage open communication and collaboration to address any concerns or problems you may have, with the goal of reaching a mutually satisfactory resolution.
Governing Law:
This Returns and Refund Policy shall be governed by and interpreted in accordance with the laws of Nigeria. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Nigeria.
Customer Support:
We value your satisfaction and aim to provide exceptional customer service and we are here to assist you throughout the returns and refund process. If you have any questions or need further clarification, please reach out to our customer service team at returns@greenwattspower.com and we will be happy to assist you. Please note that this Returns and Refund Policy is subject to change without prior notice. It is advisable to review this page periodically or contact our customer service team for any updates or changes.
Need help?
Contact us at returns@greenwattspower.com for questions related to refunds and returns.
